Personalized Support: Your Dedicated Account Manager at DFA

Personalized Support: Your Dedicated Account Manager at DFA


Having a reliable support system is crucial for the success of your business. At Digital Freight Alliance, we understand the unique challenges that our members face daily, and that's why we've implemented a robust support framework, ensuring that your logistics operations run seamlessly across the globe. One key aspect of this support structure is the role of your dedicated freight manager.


DFA Support Framework: A Seamless Workflow

Collaborating with DP World, the Digital Freight Alliance brings you a comprehensive support framework designed to meet all your daily needs. Whether you're a seasoned logistics professional or a new entrant to the industry, our goal is to provide unparalleled support to help your business thrive.


Meet All Your Daily Needs: 3 Divisions Working in Parallel

To meet the diverse needs of our existing and potential members, DFA operates through three divisions that work in parallel.


Account Manager: your personalized guide to success

Your account manager plays a pivotal role in ensuring that you receive personalized support tailored to your business. Acting as a liaison between DFA and its members, the Account Manager is your go-to person for all questions related to sales, shipping leads, and bookings.

The account manager doesn't just answer queries; they actively work towards promoting your services to end customers. Think of them as your dedicated sales manager, committed to driving business growth for your company.

It is worth mentioning that you will receive a personal manager account on DFA regardless of the membership option. However, Alliance members with the Premium package have the following advantages:

• high-priority handling of requests and issues;

• support for services and benefits available only in the Premium package.


But no matter what package you choose, our account managers are committed to resolving your issues as quickly and efficiently as possible.


Rates Manager: keeping your shipping rates up-to-date

The Rates Manager is responsible for maintaining shipping rates in the system and representing them at Logistics Explorer. As a DFA member, you can easily send your rates in any format, and our rates manager ensures that they are processed promptly. Within 24 hours, your rates will be updated on the site, keeping your information current and accurate.


Call Center: 24/7 support at your fingertips

We understand that logistics never sleep, and neither do we. Besides, we have customers from all time zones, and they can all rely on our help. Our call center operates round the clock, providing you with various channels such as call, email, and live messenger support. Whatever the question or concern, our dedicated support team is ready to assist you promptly.



Dedicated Teams for Better Support

At DFA, we go beyond the basics. In addition to our three core divisions, we have experienced teams dedicated to IT, marketing, graphic design, accounting, and event planning. our experts are committed to providing DFA members with comprehensive support, ensuring that every aspect of your business receives the attention it deserves.

In conclusion, the personalized support provided by your dedicated Personal Account Manager at DFA is more than just assistance; it's a strategic partnership aimed at propelling your business to new heights. As we continue to shape the future of logistics together with DP World, rest assured that your success is our priority, and our dedicated support framework is here to make it happen. For any inquiries or assistance, don't hesitate to reach out to our support center – we're here for you 24/7.


Join DFA today and get powerful support for your freight forwarding business with our benefits and excellent personalized support.